What would be an inappropriate response to a food poisoning complaint?

Blaming another restaurant in response to a food poisoning complaint is inappropriate because it shifts responsibility away from your establishment without addressing the customer's concern. Effective customer service entails taking complaints seriously and showing empathy, rather than deflecting blame. Acknowledging a customer’s experience and focusing on how to rectify the situation is crucial in managing complaints effectively.

In contrast, asking for details about the meal demonstrates an interest in understanding the issue, which can help in investigating the complaint. Providing compensation or refunds can be seen as a good faith gesture to address the customer's grievances. Gathering information for follow-up reflects a willingness to ensure the customer's safety and satisfaction. These approaches build trust and accountability, which are essential for maintaining a positive reputation.